If you’re an HP Pavilion notebook user and not been able to connect to a Wi-Fi network, here’s a guide to help you with the problem:
WIRELESS CONNECTION STATUS
- Check the status of the wireless network connection
- Most Pavilion notebooks come with a keyboard key or a wireless button to switch the wireless signal on or off. Locate this button/ key to verify the status of the wireless signal.
- To locate the key/ button – look for a wireless signal or an aeroplane button
- Press the wireless button and wait for about seconds
- Observe if there are any changes to the wireless connection icon in the notification bar at the bottom right of your screen
- If the wireless signal is turned on, connect to an available network.
- If the wireless signal is turned off, press the button again to turn it back on. This should have solved your problem. If not, follow the next steps
USE THE TROUBLESHOOTER
The network and internet trouble-shooter scans the network for potential problems and attempts to repair them automatically.
- Right click on the wireless connection icon in the notification section. Select ‘Troubleshoot Problems’ and run the program
- Once the automated troubleshooting program has completed, read the information provided by the application. It will show the problems identified, fixed, and necessary actions, if any, required to fix the problem
- When complete, follow the required actions and try reconnecting to Wi-Fi. If your problem is still not solved, go on to the following steps
RESTART THE NOTEBOOK
- Restart your machine and try connecting it to the internet
- Restarting your system ensures that the changes have been implemented. If the problem persists, try the following
MANUALLY CONNECT TO A NETWORK
- Check the Wireless Networks Icon in the notification area. Observe if the icon has
- A star on the top of the icon – this means that you are not connected to any network
- A red cross over the icon – this means that no wireless networks are available
- An exclamation mark – this means that you are connected to a network but do not have any internet access. Check your modem/ router for internet connectivity
- If your notebook doesn’t have a working connection, move on to the next steps
RE-INSTALL YOUR NETWORK ADAPTER
Open the Windows Device Manager to uninstall the wireless drivers and reinstall the latest drivers. Search for the device manager in the start menu and open it
- Double click on Network Adapters – this will expand and show you the name of the adapter. Right click on it and select Uninstall. However, if you’re not able to see any Wi-Fi adapter – this means that the adapter is either not connected properly with the device or is not working.
- Once you’ve uninstalled the driver, select ‘Scan for hardware changes’ under the Action menu on the top of the window. The computer will locate and reinstall the driver and the adapter’s name will start showing up in the same list.
- Restart your system and try connecting to the internet again.
By now your issue should have been resolved. However, if you have not been able to fix the issue yourself, consult with an HP technician by reaching out to the HP support services.
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