Error Code 30102-11, 30102-13, 30103-11, or 30103-13 When Installing Microsoft Office

It is possible that you might encounter an error while installing MS Office. Errors with codes such as 30102-11, 30102-13, 30103-11, or 30103-13 usually occur when there is a system error or when your computer’s disk space is low.

What causes these errors?

Here’s a list of the most probable causes for these errors (by code)-

Code: 30102-11: Incomplete installation, ISP connection issues, IP conflicts, Low space

Code: 30102-13: Incomplete installation, ISP connection issues, Windows Registry errors, Low space

Code: 30103-11: Corrupt installation files, ISP connection issues, software level conflicts, Low space

Code: 30103-13: Incomplete installation, ISP connection issues, IP conflicts, Low space


  1. Clean Up Disk Space

You can do this by uninstalling apps that you no longer use, or try the Disk Cleanup feature of Windows. You can also delete heavy junk files such as videos, or archive older files and make up some space. If you don’t want to delete any files, try using an online could storage or add more storage.


  1. Restart Computer & Retry Installation

Once you’ve made up some space on your hard disk, restart your system and run the installation program again. Restarting your computer also frees up the cache and temporary files from the disk. It may also restore internet connectivity issues.


  1. Install latest Windows Updates

It is important to keep your Windows up to date. It ensures that your system has the latest versions of the recommended settings, drivers, and system properties. Check for the latest updates and install them from the Control Panel section. Enable automatic Windows updates to skip the manual task every time.


  1. Run the System File Checker tool

Essentially, the System File Checker tool repairs corrupt and missing system files from your computer. Use these steps to go about the tool-

  • Windows 7
    • Go to Start Menu and open All programs, and then Accessories
    • Right Click on Command Prompt and select Run as Administrator
    • Type ‘sfc/scannow’ and press Enter
    • Once the scan is complete, try installing MS office again


  • Windows 8.1
    • Click Search and type command prompt
    • In the list of results, Right click on Command Prompt
    • Select Run as Administrator
    • Type ‘dism /online /cleanup-image /restorehealth’ and press Enter
    • Once the scan is complete, try installing MS office again


  • Windows 10
    • Right Click Start
    • Select Command Prompt (Admin)
    • Type ‘sfc/scannow’ and press Enter
    • Once the scan is complete, try installing MS office again


  1. Disable third-party applications

Some third party software like antivirus or firewalls can obstruct the installation process by blocking the installation wizard from making changes to the system’s registry. This is usually done for safety purposes. You can disable these firewalls or antivirus and then install MS Office. Once office is installed successfully, don’t forget to restart your system and enable them again.

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